Articles

Practical advice on shopping safely online, getting your money back and reading reviews with a critical eye.

Agencies, airlines and too-good-to-be-true fares: a short checklist before you enter card details.

Patterns that give fake reviews away, from identical wording to suspicious timing.

A step-by-step plan for when an online shop stops answering: from a final written request to a chargeback.

The details that make a review useful: what you ordered, what happened, and how the company handled it.